Talk to us
We answer 100% of guest messages within an hour, and we would rather you asked than guessed. Write to us and a person replies — not a queue.
What is it about?
A stay you have already booked
Message us through the platform you booked on — Airbnb, Booking.com or the confirmation email. That thread reaches us fastest because it already has your reservation attached.
A stay you are thinking about
Ask anything: which apartment suits your group, whether the fifth floor really is quieter, what the walk to the beach is like in August.
See the apartments →Several apartments at once
We quote groups as one booking rather than making you take them one at a time.
Group enquiry →Your own property
If you own an apartment in Golden Sands and want it managed, that has its own page and its own form.
Property management →Where we are
Joya Park Hotel, Golden Sands, Varna 9000, Bulgaria. Our six apartments are on the second, third and fifth floors, with a lift from the lobby.
Check-in from 15:00, check-out by 12:00.
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We reply within one working day, usually sooner.